INFINOX Sets Omnichannel System for Traders
INFINOX, a globally recognized UK-based FX broker, launched an around-the-clock customer support tool. This function is meant to connect with prospective and new customers; a step that will give them confidence in trading and access up-to-date information.
Clients can now straight away live chat from their preferred messaging platforms- including Whatsapp, Telegram, Facebook Messanger, and Line. The service is not selective of clients’ entity, whether they invest through INFINOX’s online trading platform or its IX Social app but equally administers the responses.
The company projects the benefits of live chat beyond just giving customers faster and more convenient support. Clients are expected to experience agent productivity and acquire fulfilling product decisions.
With the ever-increasing reliance on, and the advancement of technology, the service can be accessed on multiple devices. This allows the clients to enjoy the services anywhere with the support of a working network connection. In addition, this fast-paced and interconnected platform will have the conversations saved and allow users to revisit it whenever they feel the urge to continue.
Besides the provision of 24/7 services and immediate responses, the question would be posted on the chats security. Omnichannel technology provider Conv.rs, which powers the service, assures an end to end encrypted messaging. The chats are secure regardless of the user’s online or offline status.
Anthony Stubbs, Senior Executive of INFINOX, said, “Ever since we launched in 2009, INFINOX has built its brand on integrity and trust – and providing first-class customer service is central to that. We pride ourselves on making ourselves available whenever and wherever our clients need us and our new Omnichannel chat capability makes it easier than ever for them to engage with us 24/7.”
“Technology is an important part of our growth story too. We’re constantly looking for innovative ways to bring the excitement and power of real-time trading to a new generation of investors. Our IX Social app makes trading a social experience – giving traders, whether they’re seasoned pros or just starting – access to the world’s markets as well as the fun of being part of an investment community,’’ he added.
INFINOX Growing Practice
INFINOX’ focus on customer service and investment in providing the best trading tools has seen it rise in the competitive cryptocurrency world. The services have projected clients’ subscriptions to double with IX Social App clinching high. Total trading volumes on IX Social in the second half of 2021 were up by 27% on the first six months of the year, with consistent growth hitting 85% in the last three months of the year.
Anthony Stubbs also said that “INFINOX is an international business with a presence in 15 countries, but we retain the agility and entrepreneurialism that got us here in the first place. Our drive to constantly improve the trading experience, both through technology and with better customer service, has turned us into one of the world’s fastest-growing trading providers.”
With help of Conv.rs, a leading partner for financial intermediaries, INFINOX is expecting conversational experiences for clients, from opening demo accounts, chatting with business agents, or receiving personalized curated content.
