Atomix Review

Today we will be taking a look at Atomix, a chat service provider that allows direct client-company communication. We will look into how the service works, how simple and intuitive it is, and how you can use it.

Our Atomix review will let you learn about this new way of simply and quickly connecting to clients. That allows your company to have a more personal feel and helps you reach your client acquisition and retention goals. It’s a useful tool in all stages of the sales funnel, thus cementing itself as an interesting proposition.

Safety

Let’s get the big thing out of the way; is the app secure? If you’re making a decision for your company, that’s always the first thing you should ask yourself. Client communication is confidential in most jurisdictions, so leaks can have legal repercussions. Of course, it can also damage your reputation irreparably, so safe chat apps are a must.
However, we’re glad to say that the app has a security certificate for its browser version, encrypting all information that goes through it. For its app versions, it uses a certified secure build, confirming that only the participants will see the messages.

As such, there’s no reason to doubt Atomix’s safety. We believe that it’s one of the safer chat service providers out there, not only because of its safety conditions but also due to the nature of its functioning.

How Does it Work?

Unlike other direct communication methods, this one promises a degree of anonymity from the start. Namely, the customer doesn’t even need to join your platform for you to connect with them. All they need is an account. The account requires a name and email, which is the bare minimum for a chat app. In these days of privacy being consistently endangered, that’s quite meaningful.
So once your agent wants to connect to the client, you’ll send them a code. Once you both input the same code, you can start a new chat or call.

As we said earlier in our Atomix review, it’s a company that takes an innovative approach to customer communication. The novelty here is that it works on an entirely willing basis.
Atomix gives users back their agency while control still remains with the company. It’s a win-win situation where both organizational structure and customer satisfaction improve.

Signing up to Atomix

A major advantage of the Atomix platform is that it has a simple signup process. There’s an apparent button that leads to the account creation form, and it only requires four pieces of information:

• Your name
• Your desired username
• Your email
• Your password

The great thing is that your clients will be able to sign up without even verifying their email, making the process much simpler and quicker.

Atomix Properties and Usability

The last things we need to cover in our Atomix review are what you can actually do with it and how simple it is to use. It’s no secret that every company has a good portion of clients who aren’t tech-savvy. Because of that, it’s important for the software to be simple, and we feel like Atomix fits that perfectly.

It’s a straightforward chat app, without any superfluous features. Once you’re in the app, there’s an apparent button to open the chat, which opens a prompt to input your code. Again, a fairly straightforward process. After you open a chat, it will remain visible on the left of the platform, just like with other communication platforms.

There are also options to set a preferred font, which helps accessibility. Users can also set your ring tone and date format for a bit of customization, and that’s it from the user side. The agent, of course, has a few more options, but they aren’t difficult to grasp.

If you opt to use Atomix, you won’t need to devote any extra resources to training employees. It’s also important that only agents can initiate calls while both parties can send messages. That can prevent angry customers from pestering agents and interrupting their workflow.
Altogether, we feel like it’s a great solution for customer communication. It removes the robotic feel of communicating with a company and replaces it with a more human experience.

3 reasons to use Atomix

1. Atomix provides a safe and secure communication platform for companies and clients. It encrypts all information that goes through it, and only the participants can see the messages, making it one of the safer chat service providers out there.
2. Atomix offers a simple and intuitive signup process, requiring only four pieces of information, and clients can sign up without verifying their email, making the process much simpler and quicker.
3. Atomix takes an innovative approach to customer communication, allowing for direct communication between companies and clients on an entirely willing basis. It gives users back their agency while control still remains with the company, resulting in both organizational structure and customer satisfaction improvement. Atomix also removes the robotic feel of communicating with a company, replacing it with a more human experience.